If you have a Windows 10 PC that's eligible for the upgrade to Windows 11, Windows Update will let you know when it's available. The free upgrade to Windows 11 is available based on hardware eligibility, reliability metrics, the age of your Surface, and other factors. How we're rolling out the free upgrade to Windows 11 Surface Book 2 (on 8th Gen Intel® Core™ i5-8350U or i7-8650U processor only) Surface models that can be upgraded to Windows 11 Use the PC Health Check app to find out if your device has any other requirements you need to meet (for example, Secure Boot capability). For more info, see Find out which Surface model you have. Look for your device in the list of Surface models that can be upgraded to Windows 11. If you're not sure which Surface device model you have, look in the Surface app. We'll continue to support at least one version of Windows 10 based on the support dates listed on the Windows 10 Home and Pro: Microsoft Lifestyle website. Please remember it can take some time for your bank or credit card company to process and post the refund too.Note: Devices that can't be upgraded can continue running Windows 10. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

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